ALL ENQUIRIES

How To Order

1) Via our website - buy easily and securely on-line at www.rivelinwildbirdfood.co.uk      

For each item you have selected, just click on the orange ‘ADD TO CART’ button and it will add it to your shopping basket. Then, when you have finished choosing your products and want to place your order, just click on the red shopping basket icon (towards the top right of the page) and select ‘CHECKOUT’. You will then be prompted to add your details (unless you've already registered with us previously). You will receive an e-mail confirming your order.

Don't forget to enter details of your 'safe place' location, in case you are out when we deliver.
We accept most major debit/credit cards.

Please note, Rivelin Wild Bird Food doesn’t store, or have access to, any of your credit/debit card or payment details when you shop on-line. All payment processing is done securely through Sagepay, which is Europe’s leading independent payment service provider and is one of the most trusted payment brands. All transactions are encrypted by them to the highest standards.


2) By phone - 07570 348634 (Mon-Fri 10am-5pm)  

Just give us a call and tell us which products you would like to order. We accept payment by credit/debit card and also by cheque. You will receive an e-mail confirming your order plus confirmation of your payment.


FREQUENTLY ASKED QUESTIONS - ORDERING:

Can I pay by cheque?

Yes you can. Just send us an e-mail (or give us a call) with details of what you’d like to order. We’ll then send you an e-mail, confirming your order, after which you can send us your cheque. Once we have received your cheque and it has cleared, we will then dispatch your order to you.

  

Do your prices include VAT?

Yes, all of our prices include VAT where applicable.


What security measures have you got in place to protect my card / personal details?

Your security and the protection of your payment and personal information is of the utmost importance. You can rest assured that every measure has been put in place, to ensure you can buy from us with confidence - our business depends on it. 
Rivelin Wild Bird Food doesn’t store, or have access to, any of your credit/debit card payment details. All payment processing is done through Sagepay. They use the highest level of card data security (PCI DSS level 1 compliant), meaning all transactions are encrypted by them to the highest standards.


We have incorporated Secure Sockets Layer (SSL) technology to encrypt any information you send to us. You can tell this is in place by looking at the address bar at the top of the page, where it will say https:// (as opposed to just http://). There will also be a closed padlock symbol. Websites that don’t have this feature are less secure and could potentially mean your personal details can be viewed and stored by a third party.    

        

I'm having difficulty completing my order on-line

In the unlikely event there is a technical issue with the website or payment process and it isn't allowing you to complete your order, don't give up, please just give us a call (or drop us an e-mail if it's out of our opening hours) and we will help you place your order. It's usually the case that we won't be aware of any issues until our customers let us know, so your call will be helping us as well.


I've placed my order, but would now like to change or amend it

Just contact us by phone or drop us an e-mail and we will do our best to sort this for you. 


An item I've tried to buy on the website is showing as ‘out of stock’, but I'd like to know how long I might have to wait for it, before ordering.

Just get in touch and we will let you know.


How do I input my coupon code, in order to receive my discount?

Firstly, if you've not already registered an account with us, then you'll need to do so first. To do this, just click on 'My Account' at the top of the Home page, then 'Register', then simply complete your details. Then just make sure you've logged in, before making your purchase (you'll also be prompted to do this at Checkout stage).
To use your coupon code: once you've selected your products, click on the red shopping basket icon, where you'll see an option which says 'View Cart'. Click on this, then you'll see the 'Use Coupon Code' drop down box - click on this and then enter the code you've been given. Then click on the orange 'Apply Coupon' icon. The discount should now have been applied to your order.
Please note, if you've received a coupon code for free delivery, the delivery charge will be taken off at the end of the checkout stage. So don't worry if it still appears to be adding on a delivery charge after you've inputted your code - it will be deducted before you make payment. 


How does your feed bin refill service work?

We will refill your feed bin / storage container at your home, at no additional cost. You can buy in multiples of 10kg or 20kg. Please ensure thre is sufficient space in your container to accommodate your chosen amount (a 20 litre container should easily hold at least 10kg of any of our feed mixes and straights). 
This service is available for all our bird food mixes and a number of straights and is proving very popular – it makes life easier for our customers, gives you our best bulk price savings and, best of all, avoids the need for any packaging (which is where the original idea has come from). 
This service is only available to customers in our local delivery area (i.e. Sheffield, Rotherham, Barnsley & Chesterfield – see our ‘Delivery’ section for applicable postcodes).
Just select one, or a combination, of the feed bin refill options when ordering the feed type(s) you want. Remember to state the location of your storage container, when you get to Checkout stage (you can do this at ‘Step 4 – Delivery Method’, where it asks you to ‘Add comments about your order ….’). This is in case you are out when we call round. We will then deliver your order on our next available delivery day. If you think you might be out at the time, please ensure we will have easy access to your feed bins, otherwise we may have to charge our standard delivery fee of £3.95 to re-deliver it.
Don’t have a suitable storage container? - Don’t worry, we sell good quality 35 litre storage boxes with secure lids and carry handles, which will comfortably accommodate at least 10kg of any of our ‘refill’ feeds. See our ‘Bird Feeders’ accessories section for details.